Becky NEEDED a new phone. Her HTC Android something or other had a cracked screen, lost the back cover and had a battery life of about 8 minutes. This wasn’t about getting an iPhone 4s or the latest and greatest. She needed a new phone.
I drove to the Sprint store and was under the guise that I was going to get her a phone for Christmas. Her contract was up in May, but could get an upgrade March 1. She had 80 days left. Sprint wouldn’t budge on the upgrade date. I either had to cancel or purchase a phone at full price at around $800. I won’t go into details about the conversation with Sprint because it didn’t end well and I obtained a phone number to the customer service line.
After speaking with customer service they said I could cancel and the Early Termination Fee would be $50. Not $200, $300 or $350…only $50. I told them we were canceling so I was quickly sent to the retention team. They offered to upgrade 14 days early on February 14th. Not good enough for the $50 dollar cancellation fee.
After canceling, I looked across the street and found Verizon. Long story short here…we got a new iPhone 4s in White.
Becky was a Sprint customer for about 9 years. Probably paid $80 a month. Bought a new phone every couple of years. In total, shelled out approximately $9k. Sprint let her go as a customer for .5% of that cost and now her husband is writing about it online.
Sprint could and should have done more. They put a bunch of restrictions on early upgrades right before the iPhone was released through Sprint. Why? They didn’t want people buying a product with their service plans? That was brilliant!